How do I setup an email account?

What settings should I use to collect my email?

Use can use the following settings to configure your email

Typical Setup

Typical Setup

Server Type: POP3 (your "domain name" is your website address)
Incoming Mail Server: mail.yourdomain.co.nz (Replace yourdomain.co.nz with your domain)
Outgoing Mail Server: mail.internetprovider (i.e send.xtra.co.nz)

Username: mailboxname@yourdomain.co.nz (your email address)
Password: The one set by Cloake Creative

Incoming Port Number: 110
Outgoing Port Number: 25 (or 465) (or 587)

SMTP Authentication: This needs to be turned on. Use same settings as your Incoming server.
SSL/TLS: This needs to be turned on. (Encrypted Connection).
SPA is not turned on / un ticked (Secure password authentication).

Make sure that you have turned on "Remember password" in the logon information settings

Please make sure in your settings that the tick box for "save messages on the server" is not ticked.
You do not want copies left on the server as it will fill you email hosting space quota and email's sent to you may bounce.

If your ISP blocks port 25 can either:
- apply to opt out of Xtra's Port 25 Filtering please visit: PORT 25 OPTING
- use our alternate settings for your outgoing email

Note: If you are able to receive emails but not send them, then your ISP (internet service provider) maybe blocking the port 25. Often a provider like Xtra can block a non Xtra email address on their server (port 25) to manage spam. You can either contact your Internet Provider like Xtra and ask them to unblock the email or you can use a different port to be able to send your emails. Please use our alternate settings for your outgoing email:

Alternative Setup

Server Type: POP3
Incoming Mail Server: mail.yourdomain.co.nz (Replace yourdomain.co.nz with your domain)
Outgoing Mail Server: mail.yourdomain.co.nz (Replace yourdomain.co.nz with your domain)

Username: mailboxname@yourdomain.co.nz
Password: The one set by Cloake Creative

Incoming Port Number: 110
Outgoing Port Number: 587

SMTP Authentication: This needs to be turned on. Use same settings as your Incoming server.
SSL/TLS: This needs to be turned off. (Encrypted Connection for certificate warnings.).
SPA is turned on / ticked (Secure password authentication).

Make sure that you have turned on "Remember password" in the logon information settings

Note: Please make sure in your email set up that the tick box for “save messages on the server” is not ticked/selected/turned on. You will not want to have copies left on the server as it will fill you email disk space quota and email’s sent to you may bounce.

Why can I not send emails?

Solution Please follow the following checks to fix this issue

1) Check the outgoing mail server that you are using. It should be mail.[domain name].

2) Please make sure that you are using authentication to connect to our mail server to send emails. If you are not using authentication, then you will not be allowed to send mail.

3) Xtra has introduced Port 25 filtering to reduce the amount of Spam sent through their network. If your ISP / Internet provider is Xtra then please see following from their Website:
http://telecom.co.nz/port25
Essentially, you will need to opt out of Port 25 filtering to use our Mail server to send email. If this does not work, then you may have to use Xtra's mail server.

4) If all of the above does not help, then please contact us 03 688 106 or
our support team Webbase on 0800 932 227 or support@webbase.co.nz

Useful websites to help resolve a problem:

http://answers.microsoft.com
http://windowslivehelp.com/
http://nz.answers.yahoo.com

Common Error Messages:

"The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '', please contact your email service provider".

You may not have entered the name of the SMTP server you're trying to connect to. As the message says, you should ask your ESP what the server is called and which port to use. You also need to know whether My server requires authentication and whether This server requires a secure connection (SSL). See the above settings, then right-click on the account name in the folder pane and select Properties. Enter the server name and authentication setting on the Servers tab and the port and SSL setting on the Advanced tab.

I get "server error 553" when I try to send mail from my gmail account using Windows Live Mail. How can I fix this?

We reccomnmend that you check that your modem IP Address has not been black listed.
Visit this website to find out what your IP Address is: supportdetails.com
And then check if the IP address has been black listed by visiting this site and the blacklists page: mxtoolbox.com/blacklists.aspx Enter your IP Address, if you have a block you can fill in the simple form on the website to remove the block on your IP Address.

If you use Xtra's Remote Mail service and you can't access your email then try these settings:

pop3.xtra.co.nz and send.xtra.co.nz
'username'@xtra.co.nz under the 'Incoming Mail Server'
Tick the box for 'My server requires authentication'
SMTP port 25 (SSL not selected)
POP3 port 110 (SSL not selected)

Troubleshoot 550, 553, and relay-prohibited errors

Relaying occurs when an e-mail message is sent to an e-mail address whose domain (the name after the @ symbol, such as adatum.com) is not processed by the Simple Mail Transfer Protocol (SMTP) or outgoing server that the sender is requesting to deliver the message. The SMTP server must connect to another SMTP server to relay the message. When you send an e-mail message that encounters a relay error, your SMTP (outgoing) e-mail server might return your e-mail message with an error message such as one of the following:

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '<someone@example.com>'. Subject: '<Test>', Account: '<Test>', Server: '<smtp.example.com>', Protocol: SMTP, Server Response: '550 <someone@example.com>... Relaying Denied', Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC79.
"The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '<email address>'. Subject '<Test>', Account: '<Test>', Server: '<smtp.example.com>', Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79.

The exact error message might vary, depending on your Internet service provider (ISP) . Some ISPs might not return an error message when they detect outgoing messages as unsolicited commercial e-mail. In such cases, your message might appear to be sent normally — it leaves the Outlook Outbox and appears in Sent Items — but it is never actually delivered to the recipient.

Your message was rejected because the SMTP (outgoing) e-mail server did not recognize you as an authorized user.

SMTP is the protocol — standards that computers use to communicate with each other — that most e-mail servers use to send e-mail messages across the Internet. When you use an e-mail program, such as Outlook, that lets you store your e-mail messages on your computer, you need access to an SMTP server to send e-mail messages.

Note Web e-mail systems similar to MSN® Hotmail® and Yahoo! Mail are used differently, and this article does not apply to those e-mail accounts.

Junk e-mail and open relays

Unsolicited commercial e-mail is sometimes called junk mail or spam. The main reason that junk e-mail continues to increase in volume is that it costs the person who sends it virtually nothing to send — in fact the senders don't even have to send the junk e-mail through the SMTP (outgoing) e-mail server of their own ISP.

The basic structure of the Internet was designed before anyone considered the implications of providing the ability to send millions of pieces of junk e-mail for little cost. Spammers use the relaying ability of SMTP servers to mask the true origin of the junk e-mail by relaying it through third-party servers that permit such open relays. This makes the junk e-mail appear to come from the site that relays the message and conceals the identity of the real sender.

Until recently, most SMTP e-mail servers worked on an open trust system. Under this system, anyone, anywhere could submit an e-mail message to an SMTP server, and the server would accept it and forward to a recipient or to another e-mail server where the recipient's mailbox was located. Under a so-called open relay server, there were no restrictions on who was allowed to send via the SMTP server.

Your ISP to the rescue

As junk e-mail volumes increased, network administrators — the people responsible for managing your ISP servers — began placing restrictions on their SMTP e-mail servers. These restrictions help prevent just anyone from using, or abusing, an e-mail server. Think of it like this — a telephone in the lobby of your organization was available for anyone to use whether they worked at your organization or not. Now only the employees are permitted to use that phone.

There are several types of restrictions in use today:

Require SMTP authentication Just as you must use a password to access your POP3 (incoming) server for your e-mail messages, this option requires that you provide a user name and password to send e-mail messages through the SMTP server. Usually, these are the same user name and password used for the POP3 server; however, they can be unique.
Require that you connect to the ISP POP3 (incoming) e-mail server first When you connect to retrieve your new e-mail messages, you typically connect to a POP3 (incoming) e-mail server. You are required to provide a user name and password to access your mailbox. A network administrator can configure the server so that if you first connect and authenticate with the POP3 e-mail server, it will approve any request that you make to send an e-mail message through the normally restricted SMTP outbound server.
Require that you connect from an authorized network location When you are at home and you dial your ISP or if you have a cable or DSL modem, you are directly connecting to the ISP network. You are trusted in that you have an account with the ISP with a user name and password. You are authorized to use the SMTP server to send e-mail messages because you are a customer.
Require that you connect from a specific IP address or range of IP addresses Your ISP might authorize access to the SMTP server to people who are not connected directly to the network. A remote user at an office can use this option. However, a major problem is that many places have what are called dynamic IP addresses. Each time that you connect, you are not assured of having the same IP address. Some companies might have a reserved block or range of IP addresses. Your ISP can authorize connections from those IP addresses as approved users. Your ISP can provide you with additional information.

There are many possible scenarios for relaying. The following are the most common situations. See if one matches your situation.

Scenario	Is this relaying?
You are at home and have an ISP account that ends with @proseware.com that you dial or connect to with a cable or DSL modem. You send an e-mail message to another person whose e-mail address also ends with @proseware.com.	No. Your mail should be processed normally.
Same as the first scenario, except that you send an e-mail message to a person whose e-mail address ends with @adatum.com.	Yes, but it is not blocked. You are directly connected to your ISP and thus are authorized to send mail through the ISP's SMTP (outgoing) server to any e-mail address, regardless of where the recipient's mailbox is.
You are at work. Your work e-mail address ends with @thephone-company.com, and you have a home ISP account that ends with @proseware.com that you dial or connect to with a cable or DSL modem. In Outlook, you have the same SMTP server settings that you use at home. You send an e-mail message to a person whose e-mail address also ends with @proseware.com.	No. Your mail should be processed normally.
Same as the preceding scenario, except that you send an e-mail message to a person whose e-mail address ends in @adatum.com.	Yes, and this message could be blocked as relay mail. You are attempting to use your home ISP's SMTP (outgoing) server while not connected to the ISP network. The SMTP server can't validate you as an authorized subscriber of the ISP. In addition, you're asking that SMTP server to take your message and then connect to another SMTP server for delivery to the recipient's mailbox.
You are staying at a hotel or using an airport Internet kiosk that provides Internet access. You have a home ISP account that ends with @proseware.com that you dial or connect to with a cable or DSL modem. In Outlook, you have the same SMTP server settings that you use at home. You send an e-mail message to another person whose e-mail address also ends with @proseware.com.	No. Your mail should be processed normally.
Same as the preceding scenario, except that you send an e-mail message to a person whose e-mail address ends in @adatum.com.	Yes, and this message could be blocked as relay mail. You are attempting to use your home ISP's SMTP (outgoing) server while not connected to the ISP network. The SMTP server can't validate you as an authorized subscriber of the ISP. In addition, you're asking the SMTP server to take your message and then connect to another SMTP server for delivery to the recipient's mailbox.

What should I do?

If you are using a scenario that is considered relay, you must send the message through your current connection's server. This means if you are at work or away from home and not using your ISP to connect to the Internet, and you want to send a message from your home ISP e-mail account, you must change your e-mail account settings to specify the SMTP server used at your location, for example, your work SMTP server.

If this solution doesn't work for you, or you prefer to use your home ISP account, your next step is to contact your ISP and ask if any of the options described earlier are available to you. For the first two restrictions — require SMTP authentication or require that you connect to the ISP POP3 (incoming) mail server first — you can make the changes in Outlook in the E-mail Account Wizard.

So why can't I send mail?

You changed your SMTP settings in Outlook or found an option that should allow you to send your e-mail message. However, you still can't send mail and you receive an error message.

It's possible you did everything right but encountered another safety feature that network administrators use to prevent identity spoofing. Identity spoofing is simply a way of sending an e-mail message and disguising who you really are.

Outlook, like most e-mail programs, allows you to specify the "display name" and the return e-mail address that appear if someone clicks Reply to your message. Junk e-mail nearly always contains false information in these fields. Do you really think that those messages you received about a get-rich-quick scheme came from a supermodel or a world leader.

To prevent identity spoofing, some ISPs restrict the insertion of false information in the reply e-mail address field. For example, if your ISP domain name ends in proseware.com, the ISP might not permit you to set your e-mail return address as terri@contoso.com. This restriction is not as commonly used as the restrictions described earlier, but it can be applied to all users, regardless of their location and connection. There is no alternative. If your server administrator is using this method, you must specify a return e-mail address domain that matches your current connection.

Source: http://office.microsoft.com/en-us/outlook-help/troubleshoot-550-553-and-relay-prohibited-errors-HA001112833.aspx

Have you been Blacklisted?

It may pay to check that your email has not been black listed. This is easy to identify and fix.
Check that your modem IP Address has not been black listed.

Visit this website to find out what your IP Address is: supportdetails.com

Then check if the IP address has been black listed by visiting this site and the blacklists page: mxtoolbox.com/blacklists.aspx Enter your IP Address (from the supportdetails website), if you have a block you can fill in the simple form on the website to remove the block on your IP Address.

What is the webmail address?

You can check emails that have been sent to you before they are downloaded into your MS Outlook programme

Solution http://webmail.sampledomain.co.nz
(Replace sampledomain.co.nz with your own domain name.)
The link will not work with the prefix "www"

Setting up Emails in Outlook Express

Before you can use your email you will need to create your email accounts from the DirectAdmin control panel. If you have not done this log into the control panel at http://www.YOURDOMAIN.co.nz/config and under the E-mail Management heading click "Email Accounts" then "Create Mail Account"

These instructions are for Outlook Express, but setting up other email software should be similar.

To set up Outlook Express:

Open Outlook Express
From the menu bar choose Tools --> Accounts. (The ‘Internet Accounts’ window opens)
Click Add --> Mail...
Enter your name, click Next...
Enter the email address, click Next...
From the ‘My incoming mail server is’ menu select 'POP3'
Advanced users who check their mail from several computers (e.g. a desktop and a laptop) may choose to use IMAP instead, IMAP stores your mail on our server and keeps your email and contacts syncronised between all your computers.
For incoming mail server enter mail.YOURDOMAIN.co.nz
For outgoing mail server enter mail.YOURDOMAIN.co.nz
IMPORTANT NOTE: Some broadband connections including Telecom XTRA Broadband do not allow sending e-mail through another ISP like us. So you must use the SMTP server assigned by your ISP. Give them a call if you are not sure what this should be.
XTRA also require you to authenticate any non XTRA email addresses that you will be sending through their SMTP server. More information can be found on the XTRA help site: http://xtra.co.nz/help or by giving them a call.
Click Next.
Now enter your account name (this is your email address) and your password
Click Next again
Click Finish

You’ve now set up Outlook Express.

Telecom Broadband - Port 25 Unblock

What is Port 25?

In an average week, Telecom's anti-spam filter detects, marks up or removes over 40 million bits of spam email.

That's a very good start however, as you probably know, some spam still gets through. To help tackle this problem, we're filtering email traffic on the email Port 25.

Port 25 is the dedicated Internet port used for sending email. It is also used by spammers to send unwanted email, new viruses and, worms will often spread across the Internet using this port. That's why we filter it.
Filtering Port 25 started on 26 April 2006.

Do other Internet providers filter port 25?
Filtering port 25 traffic is now regarded as international best practice to help prevent the spread of spam, worms and viruses. Many large ISP's in Europe, USA and Australia have now adopted this practice.

Will this stop me sending or receiving my Telecom emails as usual?
It will probably only affect you if you send or receive emails using your own mail servers. The majority of customers will not be impacted. If you are using your own email servers then you should consider opting out below or changing your email to use the Telecom mail servers.

I also use email from a different provider on the Internet. Will I still be able to send and receive my email via that provider?
If you use non-Telecom email accounts filtering, Port 25 should not prevent you using them.

Will it prevent me from sending or receiving emails using web based email providers such as yahoo.com and hotmail.com?
No. Online email such as Yahoo! and Hotmail are all web based services and allow you to use your web browser to access them. Your web browser uses a different port from your dedicated email program and we will not be filtering that port.

Will this stop someone sending me an email?
No. You would only have trouble receiving email if you are not using the Telecom email servers. If you are you using your own email servers then you should consider opting out below or changing your email to use the Telecom mail servers.

Are there any security risks associated with opening port 25?
When you receive an e-mail on port 25, your network generally assumes that the transmission is "e-mail" and allows it to flow through to the e-mail server. The transmission may be a valid "e-mail", but it could be a virus or a spam, or something much worse. Regardless of the true intent of the e-mail, at this point it is now upon your system, network and security to guard against these threats.

What can I do to help prevent the spread of spam and virus?
We recommend that you always use a security suite consisting of Anti-Virus, a Firewall and anti-spyware (such as Telecom Security Suite ). Plus, it's important to keep your operating system up to date.
We also advise not to open suspicious attachments or links in emails.

Opting out of port 25 filtering

If you wish to apply to opt out of Port 25 Filtering please visit: PORT 25 OPTING

After successfully opting out, you will need to restart your broadband modem. To do this, remove the power cable from the back of the modem and wait until all the lights are out then replace the cable. You'll need to wait until the lights on your modem come back on before trying your Internet connection again.

To opt back in at any time simply follow this same link. Remember you'll need to re-boot you're your modem for the change to take effect.

If you have any questions about port 25 filtering please email port25@telecom.co.nz